Mosyle seeks constant innovation in the way that devices are used throughout the educational process, both inside and outside of the classroom. Being a part of this team means engaging daily with the greatest challenges of using technology in education, and the truth is that we love what to do! Everything is done in a fun, collaborative and passionate environment for technology, where new ideas are always welcomed and valued. Prioritizing work in large and medium-sized companies and focused on excellence and commitment.
Technical Support in the field of research and analysis for problems of support for teaching through multiple channels (e-mail, calls / tickets and contents to the Help Center), and to communicate and support the updates and developments of resources. In this way, it is constant interaction with our product team and our customers as they are eager to improve their technology experience through our products. They must first be understanding of the challenges of our customers. In addition, as our products are used worldwide, support in English is essential to standardize the experience and service of all our customers.
The greatest importance: high verbal and written communication skills in English.
Experienced skills with technology, including mobile options.
Web programming knowledge.
The ability to stand out in an agile environment where critical and creative thinking and problem solving skills are needed.
Ability to work and collaborate with multifunctional teams.
Customer support and knowledge of principles and practices of customer service.
Train adequately, work independently and continue with reduced supervision.
Ability to think fast, communicate positively, work proactively and adopt changes as they come.
Fluent in English, mainly for writing.
College Degree or prior experience related to technology, such as Computer Science, Information Systems, and related degree.
Experience in customer service is desirable.
Experience in the educational field is desirable.