The Customer Success Coordinator will serve as the initial point of contact and act as an internal champion for the customer by providing basic account setup, and facilitating engagements with the support team throughout the trial experience. The Customer Success Coordinator’s main objective is to provide exceptional interactions that ultimately lead to customer conversion.
Work side-by-side with Mosyle’s teams to promote successful deployments;
Record, track, and document communications and all actions taken with customers;
Provide product demonstrations that serve as an overview of the platform (as needed);
Engage with customers to setup the account so that devices can be successfully managed during the trial period;
Remain current on the latest product enhancements and communicate to customers accordingly;
Leverage internal resources as needed to assist the customer through the trial (i.e. support);
Generate quotes, process purchases orders, and work with the finance team as needed to facilitate the customer conversion workflow.
Mosyle provides software solutions to help technology teams manage Apple devices, simplify technology adoption and redesign meaningful workflows to provide a brand-new experience when managing iPad, iPhone, Mac and Apple TV devices. The company is headquartered in Orlando, FL with an office in Campinas, Brazil.
We’re a tight-knit team of dreamers, thinkers, and doers, united by an enthusiasm for great technologies and enjoyable customer experiences. Our mission is to build the most delightful and intuitive experience when managing Apple devices in educational and enterprise environments.
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